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Terms & Conditions

A legal disclaimer

These Terms & Conditions set out the basis on which Chylty Limited provides sustainable marketing consultancy, brand strategy, copywriting, social media content, PR copywriting, website copy and related marketing services.

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Please read these Terms & Conditions carefully before using our website, submitting an enquiry, accepting a proposal, paying an invoice or instructing us to begin work.

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By accepting a proposal, confirming a project in writing, paying an invoice or instructing Chylty Limited to begin work, you agree to be bound by these Terms & Conditions.

1. About Chylty Limited

Chylty Limited is a limited company registered in England and Wales.

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Company name: Chylty Limited
Company number: 17458691
Registered office: 38 Carver Street, Sheffield, S1 4FS
Email: chylty.marketing@gmail.com
Website: www.chylty.co.uk
 

In these Terms & Conditions:

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“Chylty”, “we”, “us” and “our” mean Chylty Limited.
“You”, “your” and “client” mean the person, business, company, organisation or entity using our website, making an enquiry or purchasing our services.
“Services” means the services provided by Chylty Limited.
“Deliverables” means the work produced for you as part of the agreed Services.

2. Business-to-Business Services

Chylty Limited primarily provides services to businesses, organisations and professionals.

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Unless we agree otherwise in writing, our services are intended for business clients and not for consumers acting wholly or mainly outside their trade, business, craft or profession.

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If you are a consumer, some terms may not apply to you and nothing in these Terms & Conditions affects your statutory rights.

3. Our Services

Chylty Limited provides sustainable marketing and communication services, which may include:

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  • sustainable marketing consultancy;

  • brand strategy and positioning;

  • sustainability messaging review;

  • social media copywriting;

  • press release and PR copywriting;

  • website and brand copywriting;

  • campaign messaging;

  • content planning;

  • marketing communications advice;

  • digital marketing support;

  • related consultancy and creative services.

 

The exact Services, Deliverables, fees, timelines, payment terms and responsibilities will be confirmed separately in writing. This may be by proposal, quotation, statement of work, project brief, email confirmation or written agreement.

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If there is any conflict between these Terms & Conditions and a written proposal or agreement signed or accepted by both parties, the specific written proposal or agreement will take priority for that project.

4. No Automatic Obligation to Accept Work

Chylty Limited may accept or decline any enquiry, project or instruction at our discretion.

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We are not required to accept work that we consider unsuitable, misleading, unlawful, unethical, outside our expertise, outside our availability, or inconsistent with our values.

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We may also refuse or stop work if we believe the requested work may involve unsupported sustainability claims, greenwashing, misleading communication, reputational risk or legal risk.

5. Proposals, Quotes and Project Scope

Before starting a project, we will agree the project scope with you in writing. The project scope may include:

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  • the Services to be provided;

  • the Deliverables to be created;

  • project objectives;

  • estimated timelines;

  • your responsibilities;

  • required information or access;

  • fees and payment terms;

  • the number of revision rounds included;

  • any exclusions or assumptions.

 

Only the work clearly stated in the agreed scope is included.

 

Any additional work, changes, extra revisions, new deliverables, change of direction or urgent requests may be charged separately.

 

A proposal or quotation is valid for 14 calendar days unless stated otherwise. After this period, Chylty Limited may withdraw or revise the proposal, quotation, fees, scope or timeline.

6. Client Responsibilities

You agree to provide accurate, complete and timely information so that we can deliver the Services properly. You are responsible for providing:

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  • clear instructions and project objectives;

  • accurate business, product and service information;

  • correct brand, legal and contact details;

  • evidence to support any environmental, sustainability, Net Zero, social impact or ethical claims;

  • access to relevant accounts, platforms or materials where needed;

  • timely feedback and approvals;

  • any legal, technical, environmental, financial or compliance information required for the project.

 

You confirm that any information, content, data, documents, claims, images, logos, testimonials, statistics or materials you provide to Chylty Limited are accurate, lawful, properly owned or licensed by you, and not misleading.

 

Chylty Limited is entitled to rely on the information you provide. We are not responsible for errors, delays, claims, losses or complaints caused by inaccurate, incomplete, unsupported, outdated or misleading information supplied by you or on your behalf.

7. Sustainability and Environmental Claims

Chylty Limited supports honest, clear and responsible sustainability communication.

 

However, you remain fully responsible for the accuracy, evidence, legality and compliance of all environmental, sustainability, climate, Net Zero, carbon, ethical, social impact or green claims made by your business.

 

We may help you improve the clarity, tone, positioning and credibility of your messaging, but we do not independently verify environmental data, carbon calculations, supply chain information, certification status, scientific claims, legal compliance or technical claims unless this has been specifically agreed in writing.

 

You agree to provide appropriate evidence for any sustainability-related claim you ask us to write, edit, review, publish or advise on.

 

Chylty Limited may refuse to use, publish or support any claim that we believe is vague, exaggerated, unsupported, misleading or inconsistent with responsible marketing practice.

 

Where appropriate, we may recommend that you obtain specialist legal, environmental, carbon accounting, ESG, regulatory or technical advice before publishing a claim.

 

You agree to indemnify Chylty Limited against any claim, complaint, investigation, loss, damage, fine, cost or expense arising from unsupported, inaccurate, misleading or unlawful information, claims or materials provided or approved by you.

8. Fees and Payment

Our fees will be set out in the relevant proposal, quotation, invoice or written agreement. Unless otherwise agreed in writing:

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  • all fees are quoted in pounds sterling;

  • VAT will be added where applicable;

  • a deposit or full upfront payment may be required before work begins;

  • Chylty Limited is not required to begin work until the required payment has been received;

  • invoices are payable by the due date stated on the invoice;

  • where no due date is stated, invoices are payable within 14 calendar days of the invoice date.

 

All payments must be made without set-off, deduction, counterclaim or withholding, except where required by law.

 

You are responsible for all bank fees, transfer charges, currency conversion charges and payment processing fees connected with your payment.

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If an invoice is not paid by the due date, Chylty Limited may:

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  • pause all work immediately;

  • withhold Deliverables, files, documents or access;

  • delay or cancel agreed timelines;

  • refuse to begin further work;

  • charge interest on overdue amounts;

  • recover reasonable debt collection costs;

  • terminate the project or agreement.

 

For business-to-business transactions, we may charge statutory interest and debt recovery costs in accordance with applicable late payment legislation, unless a different interest rate has been agreed in writing.

 

Any delay caused by late payment will not be treated as a delay by Chylty Limited.

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You are responsible for any expenses or third-party costs agreed as part of the project. These may include, but are not limited to:

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  • advertising spend;

  • stock images, fonts, templates or licences;

  • design assets;

  • printing;

  • software subscriptions;

  • website hosting or plugins;

  • travel;

  • courier fees;

  • paid media or PR distribution fees;

  • specialist research or third-party consultancy.

 

Chylty Limited will normally seek your approval before incurring material third-party costs on your behalf.

 

Where third-party costs are incurred, you may be required to pay them upfront.

 

Chylty Limited is not responsible for the pricing, performance, availability, terms, security, service quality or decisions of third-party providers.

9. Changes to Scope

If you request work outside the agreed scope, Chylty Limited may charge additional fees. Examples of additional work include:

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  • extra revision rounds;

  • new deliverables;

  • major changes to the brief;

  • a new creative direction;

  • urgent turnaround requests;

  • additional meetings;

  • additional research;

  • rewriting caused by new information;

  • correcting work based on inaccurate information supplied earlier;

  • adapting content for extra platforms;

  • additional strategy, consultancy or implementation support.

 

We are not required to carry out additional work unless the revised scope, fees and timeline have been agreed in writing.

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The number of revision rounds included will be stated in the proposal or written agreement. If no number is stated, one round of reasonable revisions is included. A revision means a reasonable amendment to work already produced in line with the original brief. A revision does not include:

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  • a new brief;

  • a change of strategy;

  • a change of direction;

  • a new deliverable;

  • a rewrite caused by missing or inaccurate information;

  • additional research;

  • a request to target a different audience;

  • a change caused by a stakeholder who was not involved earlier;

  • amendments requested after approval.

 

Additional revisions may be charged separately.

 

If you do not provide feedback within 14 calendar days of receiving a Deliverable, Chylty Limited may treat the Deliverable as accepted, unless otherwise agreed in writing.

10. Client Feedback and Approvals

You are responsible for reviewing all Deliverables carefully before approving, publishing or using them.

 

Approval may be given by email, message, signed document, verbal confirmation followed by action, publication, payment, or any other written or practical confirmation that indicates acceptance.

 

Once you approve a Deliverable, Chylty Limited is not responsible for any errors, omissions, claims, losses or issues that should reasonably have been identified during your review.

 

Any changes requested after approval may be charged separately.

11. Timelines

Chylty Limited will make reasonable efforts to meet agreed timelines. Any timeline provided is an estimate unless expressly confirmed in writing as a strict deadline. Timelines may depend on:

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  • receipt of payment;

  • receipt of required information;

  • your feedback and approvals;

  • availability of third-party platforms or suppliers;

  • project complexity;

  • changes to scope;

  • workload and scheduling;

  • events outside our reasonable control.

 

Chylty Limited is not responsible for delay caused by you, your team, your suppliers, third-party platforms, late payment, incomplete information or changes to the brief.

 

If a project is delayed because of you for more than 14 calendar days, Chylty Limited may revise the timeline, charge a restart fee, invoice for work completed, or terminate the project.

12. Meetings and Communication

Meetings, calls and consultations included in the project will be stated in the proposal or written agreement.

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Additional meetings, extended calls, unscheduled consultancy or excessive communication may be charged separately.

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Chylty Limited’s normal working hours are 8:00 a.m. to 4:30 p.m., Monday to Friday, excluding bank holidays in England and Wales.

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We are not required to respond outside normal working hours unless this has been agreed in writing.

13. Cancellation

You may cancel a project by giving written notice to Chylty Limited. If you cancel after accepting a proposal, paying a deposit or instructing us to begin work, you will be responsible for:

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  • all work completed up to the cancellation date;

  • all time reserved for your project;

  • any non-refundable deposit;

  • any agreed expenses;

  • any third-party costs;

  • any committed costs that cannot reasonably be avoided.

 

Deposits, booking fees and upfront payments are non-refundable once work has started or time has been reserved, except where required by law or agreed otherwise in writing.

 

If you cancel a retained monthly service, you must provide at least 30 calendar days’ written notice unless a different notice period is agreed in writing.

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Chylty Limited may pause, cancel or terminate a project immediately by written notice if:

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  • you fail to pay on time;

  • you do not provide required information;

  • you do not provide feedback or approval within a reasonable time;

  • the project becomes materially different from the agreed scope;

  • you request work that may be unlawful, misleading, unethical or unsupported;

  • you behave in a way that is abusive, discriminatory, threatening, unreasonable or damaging to the working relationship;

  • continuing the project may expose Chylty Limited to legal, regulatory, financial or reputational risk;

  • circumstances outside our reasonable control prevent us from continuing.

 

If we terminate a project, you must pay for all work completed, time spent, expenses incurred and committed costs up to the termination date.

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If a project becomes inactive because you do not respond, provide information, give feedback or make payment, Chylty Limited may place the project on hold. If a project is on hold for more than 14 calendar days, we may:

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  • revise the timeline;

  • charge a restart fee;

  • invoice for work completed;

  • require payment before restarting;

  • terminate the project.

 

Chylty Limited is not required to keep availability open indefinitely for paused or inactive projects.

14. Intellectual Property

Unless otherwise agreed in writing, Chylty Limited retains ownership of all work, drafts, concepts, strategies, documents, ideas and Deliverables until all invoices relating to the relevant project have been paid in full.

 

Once full payment has been received, you will receive a licence to use the final approved Deliverables for the purposes agreed in the project scope. This licence does not transfer ownership of:

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  • unused ideas;

  • rejected concepts;

  • drafts;

  • working documents;

  • internal notes;

  • research materials;

  • templates;

  • processes;

  • frameworks;

  • know-how;

  • pre-existing Chylty Limited materials;

  • generic knowledge, methods or approaches developed by Chylty Limited.

 

You must not use, copy, adapt, publish, share or distribute unpaid work, rejected concepts, drafts or internal materials without Chylty Limited’s written permission.

 

If you require full assignment of intellectual property rights, this must be agreed in writing and may be subject to additional fees.

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You are responsible for ensuring that any materials you provide to Chylty Limited do not infringe any third-party rights.

 

This includes logos, images, videos, fonts, trademarks, data, copy, documents, designs, testimonials and other content.

 

Where third-party materials are used in a project, they may be subject to separate licence terms. You are responsible for complying with those licence terms once the materials are handed over, published or used by you.

 

Chylty Limited is not responsible for any claim arising from materials supplied, selected, approved or published by you.

15. Portfolio and Marketing Use

Unless you tell us otherwise in writing before the project begins, Chylty Limited may refer to your business name, logo, project type and a general description of the work in our portfolio, website, proposals, case studies, social media and marketing materials.

 

We will not intentionally disclose confidential business information, unpublished data, sensitive commercial information or private materials without your permission.

 

If you require confidentiality around the existence of the project or client relationship, you must tell us in writing before the project begins.

16. Confidentiality

Both parties agree to keep confidential information private.

 

Confidential information may include business plans, marketing strategies, financial information, customer data, supplier information, unpublished campaigns, internal documents, trade secrets, login details and information clearly identified as confidential. This obligation does not apply to information that:

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  • is already public;

  • becomes public through no fault of the receiving party;

  • was already known before disclosure;

  • is independently developed without using confidential information;

  • is approved for disclosure in writing;

  • must be disclosed by law, regulation, court order or competent authority.

 

Chylty Limited may disclose confidential information to professional advisers, insurers, subcontractors or service providers where reasonably necessary for business, legal, accounting, insurance or project delivery purposes, provided appropriate confidentiality obligations apply.

17. Data Protection

Both parties agree to comply with applicable UK data protection law.

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Please see our separate Privacy Policy for information about how Chylty Limited collects, uses, stores and protects personal data.

 

You are responsible for ensuring that any personal data you provide to Chylty Limited has been collected lawfully and can be shared and used for the intended purpose.

 

If a project requires Chylty Limited to process personal data on your behalf, such as customer lists, email marketing data, campaign audiences or CRM records, we may require a separate data processing agreement before work begins.

 

Chylty Limited is not required to process personal data in a way that we believe may be unlawful, excessive, insecure or outside the agreed scope.

18. Website

You may use our website for lawful purposes only.  You must not:

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  • copy, reproduce or exploit website content without permission;

  • attempt to gain unauthorised access to our website, systems or data;

  • introduce viruses, malware or harmful code;

  • interfere with website performance or security;

  • use the website in a way that may damage Chylty Limited’s reputation, business or systems;

  • scrape, harvest or misuse website content or data;

  • submit false, misleading, unlawful or harmful information through our forms.

 

The content on this website is provided for general information only. It is not legal, financial, environmental, technical, carbon accounting, regulatory or certification advice.

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Chylty Limited aims to keep website content accurate and up to date, but we do not guarantee that all website content will always be complete, current or error-free.

 

We may update, remove, suspend or change website content at any time without notice.

 

Any information on this website should not be treated as a substitute for professional advice tailored to your specific circumstances.

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Chylty Limited may collect personal information through website forms, emails, analytics tools or other communication channels.

 

Details of how we handle personal data should be set out in our separate Privacy Policy.

 

Details of cookies and tracking technologies should be set out in our separate Cookie Policy.

 

If we use analytics, advertising tags or similar tracking technologies, we will aim to manage them in accordance with applicable privacy and electronic communications requirements.

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Our website, Services or Deliverables may refer to or use third-party websites, tools, platforms or services, including but not limited to LinkedIn, Google, website platforms, analytics tools, social media platforms, email marketing tools, design tools and PR platforms.

 

Chylty Limited is not responsible for third-party websites, tools, content, policies, pricing, availability, security, performance or decisions.

 

You are responsible for maintaining your own third-party accounts, subscriptions, passwords, permissions and compliance with third-party terms.

19. Professional Support

Chylty Limited may use carefully selected subcontractors, freelancers, consultants, suppliers or professional advisers where reasonably necessary to deliver the Services or support business operations.

 

Chylty Limited remains responsible for managing the client relationship unless otherwise agreed in writing.

 

We will take reasonable care when selecting subcontractors or suppliers, but we are not responsible for delays, failures or issues caused by third-party platforms, suppliers or service providers outside our reasonable control.

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Nothing in these Terms & Conditions creates an employment relationship, partnership, joint venture or agency relationship between you and Chylty Limited.

 

Chylty Limited acts as an independent contractor.

 

You do not have authority to bind Chylty Limited, and Chylty Limited does not have authority to bind your business unless expressly agreed in writing.

20. No Guarantee of Results

Chylty Limited will provide the Services with reasonable care and skill. However, marketing performance depends on many factors outside our control, including market conditions, customer behaviour, platform algorithms, competition, budget, timing, pricing, product quality, sales process, reputation, wider business activity and your implementation of our recommendations. Chylty Limited does not guarantee:

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  • sales;

  • enquiries;

  • leads;

  • revenue;

  • profit;

  • media coverage;

  • search rankings;

  • website traffic;

  • social media growth;

  • engagement rates;

  • advertising results;

  • customer conversion;

  • investor interest;

  • sustainability performance;

  • regulatory approval;

  • certification;

  • public response.

 

Any examples, projections, ideas, recommendations or previous results are provided for guidance only and are not a guarantee of future performance.

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Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

 

Subject to the above, Chylty Limited will not be liable for:

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  • indirect loss;

  • consequential loss;

  • loss of profit;

  • loss of revenue;

  • loss of business;

  • loss of opportunity;

  • loss of goodwill;

  • loss of anticipated savings;

  • loss of data;

  • reputational damage;

  • loss caused by third-party platforms;

  • loss caused by inaccurate information supplied by you;

  • loss caused by unsupported claims approved by you;

  • loss caused by your use, misuse, editing or publication of Deliverables;

  • loss caused by your failure to obtain legal, environmental, technical or specialist advice.

 

Subject to the above, Chylty Limited’s total liability for any claim or series of connected claims relating to a project shall not exceed the total fees paid by you to Chylty Limited for that specific project in the three months immediately before the claim arose.

 

If no fees have been paid, Chylty Limited’s total liability shall be limited to £100.

21. Client Indemnity

You agree to indemnify and hold harmless Chylty Limited against any losses, claims, complaints, investigations, damages, liabilities, costs and expenses arising from:

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  • inaccurate, incomplete or misleading information supplied by you;

  • unsupported environmental or sustainability claims;

  • unlawful or misleading instructions;

  • materials provided by you that infringe third-party rights;

  • your breach of these Terms & Conditions;

  • your misuse of the Deliverables;

  • your amendment of Deliverables after approval;

  • your publication of content without appropriate review;

  • your failure to comply with applicable laws, regulations or platform terms;

  • claims made by your customers, suppliers, regulators, competitors or third parties in relation to your business, products, services or claims.

 

This indemnity survives completion, cancellation or termination of the project.

22. Force Majeure

Chylty Limited will not be liable for delay or failure to perform obligations caused by events outside our reasonable control.

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These may include illness, accident, emergency, fire, flood, storm, power failure, internet failure, cyber incident, industrial dispute, war, terrorism, pandemic, government action, platform outage, supplier failure or any event beyond reasonable control.

 

If such an event occurs, we will take reasonable steps to communicate with you and resume work when practical.

23. Non-Solicitation

During a project and for 24 months after completion or termination, you must not knowingly solicit, employ, hire or engage any subcontractor, freelancer, consultant, supplier or worker introduced to you by Chylty Limited in connection with the project, without our written permission.

 

If you breach this clause, Chylty Limited may charge an introduction fee equal to 35% of the person’s first-year fees, salary or expected contract value.

24. Complaints and Disputes

If you are unhappy with any part of our Services, you must notify us in writing as soon as reasonably possible. Please contact us at chylty.marketing@gmail.com and explain the issue clearly. We will review your concern and aim to respond within a reasonable timeframe.

 

You agree to give Chylty Limited a reasonable opportunity to put matters right before taking further action.

25. Notices

Any formal notice under these Terms & Conditions must be sent in writing by email or post using the contact details provided in the proposal, agreement or on our website.

 

Notices sent by email will be treated as received on the next working day after sending, provided no delivery failure notification is received.

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Chylty Limited may update these Terms & Conditions from time to time. The latest version will be published on our website.

 

For client projects, the version that applies will usually be the version in force when you accepted the relevant proposal, paid an invoice or instructed us to begin work, unless otherwise agreed in writing.

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If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining parts will continue in full force and effect.

 

The invalid, unlawful or unenforceable part will be treated as modified to the minimum extent necessary to make it valid, lawful and enforceable. If modification is not possible, that part will be treated as deleted.

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These Terms & Conditions, together with any agreed proposal, quotation, statement of work, invoice or written agreement, form the entire agreement between you and Chylty Limited for the relevant project.

 

You confirm that you have not relied on any statement, promise, assurance or representation that is not included in these documents.

 

Nothing in this clause limits or excludes liability for fraud or fraudulent misrepresentation.

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You may not assign, transfer or subcontract your rights or obligations under these Terms & Conditions without Chylty Limited’s written permission.

 

Chylty Limited may assign, transfer or subcontract its rights or obligations where reasonably necessary for business, operational or legal reasons, provided this does not materially reduce the Services agreed with you.

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These Terms & Conditions and any dispute or claim arising from them shall be governed by the laws of England and Wales.

 

The courts of England and Wales shall have exclusive jurisdiction, unless otherwise required by law.

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